1. Overview & Data Controller
Nice Car Mate Ltd ("we", "us", "our") is committed to protecting and respecting your personal data. This Privacy Policy details how we collect, store, process, and protect your information when you visit nicecarmate.com (the "Service"), in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For the purposes of applicable data protection law, Nice Car Mate Ltd is the Data Controller.
2. Information We Collect
We collect information in the following ways:
- Direct Interactions: Name, email address, telephone number, and message content submitted via our contact forms, event submission portals, or support communications.
- Automated Technologies (Usage Data): Internet protocol (IP) address, approximate geographic location, browser type and version, operating system, pages viewed, time spent on pages, and referral sources collected via server logs and analytics scripts.
- Event & Directory Submissions: Contact and venue details submitted for public listing on our events calendar.
- Administrative Credentials: Usernames and access logs for authorized platform administrators.
3. Legal Bases for Processing
Under UK data protection laws, we rely on the following lawful bases to process your personal data:
- Legitimate Interests (Art. 6(1)(f) UK GDPR): To ensure network and information security, prevent fraud, optimize directory search features, and analyse general audience engagement to improve our Service.
- Consent (Art. 6(1)(a) UK GDPR): Where you have provided express consent, such as opting in to analytics cookies or non-essential performance tracking.
- Contract / Steps Prior to Contract (Art. 6(1)(b) UK GDPR): To respond to your direct queries or process event submissions requested by you.
- Legal Obligation (Art. 6(1)(c) UK GDPR): Where necessary to comply with applicable statutory, regulatory, or tax obligations.
4. Cookies and Tracking Technologies
Cookies are small text files placed on your device to ensure core site functionality and provide analytical insights. We categorize our cookies as follows:
- Strictly Necessary Cookies: Essential for basic navigation, security, and interface operation.
- Analytics Cookies (Google Analytics 4): Measure aggregate visitor metrics, traffic paths, and session statistics. Google Analytics uses measurement ID
G-J8Y3LQGL2J.
You can manage or disable cookies at any time via your browser settings. Note that disabling certain technical cookies may impact the display or performance of the Service.
5. Third-Party Processors & International Transfers
We work with trusted third-party providers to operate our infrastructure and analyze site performance:
- Google LLC (Google Analytics): Aggregated web performance analysis.
- Hosting and Infrastructure Providers: Secure hosting, content delivery network (CDN), and asset storage services located within the UK, EEA, or countries offering equivalent adequacy protection.
Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are implemented, such as the UK International Data Transfer Agreement (IDTA), Standard Contractual Clauses (SCCs), or applicable adequacy regulations.
6. Data Retention
We retain personal data only for as long as strictly necessary to fulfil the purposes for which it was gathered, including satisfying legal, accounting, or reporting obligations:
- Enquiries and Contact Records: Retained for up to 12 months following resolution before secure deletion.
- Analytics Data: Retained in aggregated, pseudonymous format in line with standard analytics retention schedules (up to 14 months).
- Published Directory Submissions: Retained for the duration of the event listing lifecycle or until a deletion request is received from the organiser.
7. Data Security
We apply technical and organisational measures—including HTTPS encryption, least-privilege administrative access controls, and secure hosting environments—to prevent unauthorised access, alteration, disclosure, or destruction of your personal data.
8. Your Statutory Rights
Under the UK GDPR and the Data Protection Act 2018, you hold the following rights regarding your data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete information.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where retention is no longer justified.
- Right to Restrict Processing: Request suspension of data processing under certain circumstances.
- Right to Data Portability: Request transfer of your data to another controller in a structured, machine-readable format.
- Right to Object: Object to processing based on legitimate interests or direct marketing.
- Right to Withdraw Consent: Withdraw previously given consent at any time without affecting prior lawful processing.
To exercise any of these rights, please contact us via our contact page. We respond to all verified requests within one calendar month.
9. Regulatory Complaints
You have the right to lodge a complaint with the UK supervisory authority if you have concerns regarding our data practices:
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113 | Website: ico.org.uk
10. Children's Privacy
Our platform is not directed at persons under the age of 16, and we do not knowingly collect personal information from children.
11. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy, please reach out through our contact page or write to Nice Car Mate Ltd.
